Meet me at the water cooler

Workplace friendships took a hit during COVID. Surveys show that hybrid and remote workers feel lonelier and have fewer friends on the job, and yet, these relationships carry more weight than ever before. Having a close friend at work increases productivity, retention, and workplace satisfaction, among other benefits.

Now that offices are open for business, there’s an eagerness to boost in-person engagement and rebuild work relationships. Even for seasoned remote teams, it’s hard to match the bonding that comes with seeing the same familiar faces in the office pantry each morning or chatting about weekend plans at the copy machine. Rapport—positive, genuine connection—develops in ordinary and repeated moments of actual human contact.

Unfortunately, getting back to “normal” isn’t as simple as reinstating pre-COVID work policies.

The built environment is a stage for human activity, but it also shapes behaviors. Things like proportion, scale, acoustics, lighting, colors, and layout affect how people feel, behave, and interact in a space. Just as a well-considered workplace can foster connection and belonging, one that is poorly designed can contribute to isolation, conflict, and decreased productivity.

This bright and open free-address workspace in Perkins Eastman’s Pittsburgh studio welcomes collaboration with a variety of seating options, from high-top tables to sofas and communal worktables.
Photograph Andrew Rugge/Copyright Perkins Eastman

Collaborative spaces include a conference center, café, and a multipurpose training room, along with informal work and huddle spaces distributed throughout the office at TD Securities: One Vanderbilt in New York. Photograph Andrew Rugge/Copyright Perkins Eastman

What is rapport?

Rapport is about building positive, meaningful relationships that are enjoyable and productive. It hinges on reciprocity, trust, communication, and genuine human interest. At work, rapport can exist between individuals, within and among teams, or between employees and their employer.

Rapport is good for business

At work, employees who feel connected to their coworkers and company are more engaged in their work, less likely to switch jobs, and report higher levels of satisfaction. They are also more productive: a 2019 study on behavioral management found that participants in a rapport-building work group completed significantly more productivity tasks and scored higher on discretionary effort. In other words, they tried harder and accomplished more.

It’s not (just) about proximity

Face time can be great, but putting people together in an office doesn’t mean they will connect with each other or with their organization. Physical proximity creates an opportunity for rapport, but, when it comes to building relationships, there are other factors at play.

Different kinds of collaboration call for different tools and settings. In the office, use digital and physical strategies to support rapport-building, like installing a pin-up board to celebrate team “wins,” carving out a dedicated team workspace for the duration of a project, incorporating writeable surfaces on desks and walls, or outfitting conference rooms with digital collaboration tools that can be hidden away when they’re not in use.

Humans tend to prefer people and things that are familiar to them. Social scientists call this the mere exposure effect, and it means that we generally find people to be more likeable through repeated contact. By design, we can turn this tendency to good use by manipulating paths of travel to encourage chance meetings and walk-and-talk conversations. Strategically placed amenities like coffee bars and snack stations can be used to influence traffic flow and prompt spontaneous encounters.

It’s debatable whether employees should bring their “whole self” to work, but a little humanity can go a long way towards building rapport with coworkers. Tacking up photos of family members or pets, changing your desktop wallpaper to an image that makes you happy, or displaying a souvenir from your recent trip to Barcelona can act as a conversation-starter and make your workspace feel a little brighter.

Keep close to your work friends, researchers say, for a long-term
health boost: NPR

Daniel Goleman: Key ingredients
to build rapport

5 techniques to build rapport
with colleagues