COVID-19 continues to strain hospitals and healthcare systems around the world. Its impact is evident across every facet of the industry, from hospitals and clinics to insurance providers and pharmaceutical manufacturers. It has shifted consumer expectations, exposed vulnerabilities, and heightened public awareness. It has accelerated trends in telehealth and market consolidation while stopping others in their tracks. The compounding issues of economic disruption, climate change, and social inequity add further complexity to an already challenging issue.
In this report, Perkins Eastman articulates how design can respond to current and future issues in healthcare. Drawing from interviews with healthcare leaders, a survey of healthcare professionals across the United States, and insights from our ongoing research, Perkins Eastman’s Design Strategists share tools, strategies, and best practices to build and plan resilient, human-centered healthcare environments.